Refund policy
Return & Refund Policy
Thank you for shopping with MT Peak Fabric LLC! We are a small, independently owned business located in North Idaho. We take pride in providing quality fabrics, sewing supplies, and handmade products at affordable prices.
Please review our return and refund policy before placing your order.
1. Return Request Deadline — 5 Days
All return requests must be submitted within 5 calendar days of the date your order is marked delivered by the shipping carrier.
Requests submitted after this period may be denied, except where otherwise required by applicable law.
All returns require prior authorization from MT Peak Fabric LLC. Do not ship merchandise back without approval.
2. Cut Fabric — Final Sale
All fabric cut to order is considered final sale and is not eligible for returns or exchanges for a change of mind.
This includes:
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Fabric sold by the yard or partial yard
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Custom-cut fabric lengths
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Fabric cut specifically for your order
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Custom fabric bundles and special requests
Exceptions apply to verified defects, damage, incorrect merchandise, or other circumstances where a remedy is required by law.
3. Handmade Items — Final Sale
All handmade items are final sale and are not eligible for discretionary returns or exchanges.
This includes, but is not limited to:
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Handmade blankets
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Handmade tote bags
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Handmade home décor
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Handmade sewing and craft products
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Custom-made or personalized merchandise
Because these products are individually handmade, we do not accept returns due to changes of mind, color preferences, size preferences, or buyer's remorse.
If a handmade item arrives damaged, defective, or different from what was ordered, please contact us within 5 calendar days of delivery so we can review the issue and provide an appropriate resolution. This does not limit any rights provided by applicable law.
4. Eligible Merchandise
Returns of eligible, unused merchandise may be requested within 5 calendar days of delivery.
Eligible products may include:
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Unopened, factory-packaged precuts
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Unaltered fabric panels not cut to order
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Uncut, factory-packaged fabric bolts
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Unused sewing and craft supplies
All approved returns must be in original, unused, unwashed, uncut, and unaltered condition, with original packaging when applicable.
5. Damaged, Defective or Incorrect Orders
We carefully inspect and measure our fabrics before shipping. If you receive damaged, defective, or incorrect merchandise, please contact us within 5 calendar days of delivery.
Please provide:
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Your order number
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A description of the problem
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Clear photographs of the merchandise
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Photographs of the shipping packaging, if damaged
We will review your request and determine an appropriate resolution, which may include a replacement, partial refund, or full refund.
For verified errors on our part, we will cover reasonable return shipping costs if the merchandise must be returned.
6. Fabric Colors, Prints & Measurements
We strive to accurately photograph and describe all merchandise.
Please understand that:
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Colors may vary depending on screen settings.
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Print placement may vary.
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Manufacturer dye lots may have slight variations.
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Fabric widths may vary slightly according to manufacturer specifications.
Normal variations that do not constitute defects are not grounds for a return.
7. Return Shipping
For approved discretionary returns:
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The buyer is responsible for return shipping charges.
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Original shipping charges incurred by seller this includes shipping and handling charges
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Merchandise must be securely packaged.
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Tracking is strongly recommended.
Returns resulting from our error or verified defective merchandise will be handled at our expense when return shipping is necessary.
8. Refund Processing
Once an approved return has been received and inspected, refunds will be processed to the original payment method within 5 business days of approval.
Your bank or payment provider may require additional processing time.
9. Order Cancellations
Orders may be canceled before the merchandise has been cut, customized, processed, or shipped.
Once fabric has been cut or production of a handmade item has begun, cancellations may not be accepted.
10. Clearance & Final-Sale Products
Clearance, closeout, discontinued, custom-cut fabric, and handmade products are final sale.
These items are not eligible for change-of-mind returns. Verified defects, incorrect merchandise, and other legally required remedies remain exceptions.
11. Contact Us
To request a return or report an issue with an order, please contact MT Peak Fabric LLC through our store's customer service contact page.
All return requests must be received within 5 calendar days of delivery, subject to applicable law.
MT Peak Market
North Idaho, USA
Website: https://www.mtpeakmarket.com
We appreciate your business and thank you for supporting our small business!
Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.